Terms of Service
These Terms of Service govern your use of SDR Cyprus services and website. By accessing our website or engaging our services, you agree to be bound by these terms. Please read them carefully as they contain important information about your rights and obligations, including limitations on our liability and your legal remedies.
Last Updated: May 25, 2025
Scope of Agreement
This agreement establishes the legal framework for all interactions between you and SDR Cyprus, including but not limited to website usage, service engagement, and business communications. These terms apply to all users, visitors, and clients regardless of geographic location or engagement level.
This Agreement Covers:
- • Website usage and content access
- • Service consultations and engagements
- • Communication and data handling
- • Payment terms and conditions
- • Intellectual property rights
Agreement Formation:
- • Accessing our website constitutes acceptance
- • Service agreements require explicit consent
- • Continued use implies ongoing agreement
- • Updates become effective upon posting
User Obligations and Responsibilities
Account and Information Accuracy
You are responsible for maintaining accurate and up-to-date information in all communications and service engagements with SDR Cyprus.
- Provide accurate business information and contact details
- Update information promptly when changes occur
- Ensure you have authority to enter agreements on behalf of your organization
- Maintain confidentiality of any access credentials provided
Acceptable Use Policy
You agree to use our services and website in compliance with all applicable laws and regulations, and in a manner that does not interfere with others' use or damage our reputation.
Permitted Uses:
- • Legitimate business purposes
- • Educational and informational research
- • Professional networking and engagement
- • Service evaluation and consultation
Prohibited Uses:
- • Illegal or fraudulent activities
- • Spam or unsolicited communications
- • Competitive intelligence gathering
- • System interference or hacking attempts
Professional Communication Standards
All communications with SDR Cyprus must maintain professional standards and respect for all parties involved.
- Maintain respectful and professional tone in all interactions
- Provide clear and accurate information about your needs and expectations
- Respond promptly to requests for information or clarification
- Respect confidentiality agreements and non-disclosure requirements
Service Usage and Limitations
Service Scope and Expectations
Our services are designed to support your business development goals through professional sales development strategies. However, results depend on various factors including market conditions, client implementation, and external business factors.
What We Provide:
- • Professional consultation and strategy development
- • Industry-leading methodologies and best practices
- • Customized solutions based on your needs
- • Ongoing support and guidance
- • Performance monitoring and optimization
What We Don't Guarantee:
- • Specific revenue or growth outcomes
- • Results within predetermined timeframes
- • Success independent of market conditions
- • Outcomes beyond our direct control
- • Compatibility with all business models
Payment Terms and Conditions
Payment Schedule
Service fees are due according to the payment schedule specified in your service agreement. Late payments may incur additional fees and could result in service suspension.
Refund Policy
Refunds are considered on a case-by-case basis for services not yet delivered. Work completed or in progress is generally non-refundable. Refund requests must be submitted within 14 days of service initiation.
Service Modifications
Changes to service scope or requirements may result in additional fees. All modifications must be agreed upon in writing. We reserve the right to adjust service terms based on changing business needs.
Intellectual Property Rights
Intellectual property rights are clearly defined to protect both parties' interests and ensure appropriate use of proprietary materials and methodologies.
SDR Cyprus Intellectual Property
Our methodologies, frameworks, tools, and proprietary processes remain our exclusive property. Clients receive a limited license to use these materials solely for their intended business purposes.
Client Intellectual Property
Your business information, data, and proprietary processes remain your property. We obtain only the necessary rights to provide our services effectively.
Jointly Developed Materials
Materials developed specifically for your business through our collaboration are typically owned by you, while underlying methodologies remain our property.
Legal Information and Dispute Resolution
Limitation of Liability
Important: This section contains significant limitations on our liability. Please read carefully and contact us if you have questions about these terms.
Direct Damages
Our total liability for direct damages arising from our services shall not exceed the total amount paid by you for services during the twelve (12) months preceding the claim, or €5,000, whichever is greater.
Consequential Damages
We shall not be liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost business opportunities, or business interruption, regardless of the theory of liability.
Exceptions
These limitations do not apply to our gross negligence, willful misconduct, or violations of applicable data protection laws.
Governing Law and Jurisdiction
Applicable Law
These terms are governed by the laws of the Republic of Cyprus, without regard to conflict of law principles.
Jurisdiction
Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of Cyprus.
EU Compliance
Our services comply with applicable European Union regulations, including GDPR and digital services legislation.
International Clients
International clients remain subject to Cyprus law but may have additional rights under their local consumer protection laws.
Dispute Resolution Process
We are committed to resolving disputes efficiently and fairly. Our structured approach aims to address concerns quickly while maintaining professional relationships.
Direct Communication
First, contact us directly to discuss your concerns. Many issues can be resolved quickly through open communication.
Formal Complaint Process
If direct communication doesn't resolve the issue, submit a formal written complaint detailing your concerns and proposed resolution.
Mediation
If needed, we're open to mediation through a neutral third party to find a mutually acceptable solution.
Legal Proceedings
As a last resort, disputes may be resolved through formal legal proceedings in accordance with Cyprus law.
Legal Inquiries and Compliance
For legal inquiries, compliance questions, or formal dispute resolution, please contact us through our official channels. We maintain detailed records of all communications for legal purposes.
Legal Response Times:
- • General inquiries: 5 business days
- • Formal complaints: 10 business days
- • Legal notices: 15 business days
Required Information:
- • Clear description of the issue
- • Relevant dates and documentation
- • Proposed resolution or outcome
Updates to These Terms
We may update these Terms of Service from time to time to reflect changes in our services, legal requirements, or business practices. When we make significant changes, we will provide reasonable notice through our website or direct communication.
Continued use of our services after such modifications constitutes your acceptance of the updated terms. We encourage you to review these terms periodically to stay informed of any changes.
Questions About These Terms?
If you have any questions about these Terms of Service or need clarification on any provisions, please don't hesitate to contact us. We're here to help ensure you understand your rights and obligations.
Contact Our Legal Team